Refund policy

If you make a distance purchase as a consumer, you generally have  14 calendar days  from delivery of the last item in the order to notify us of your withdrawal without giving a reason, in accordance with applicable consumer law. You can do so by sending a clear statement to info@chargefactory.es; include the order number and a way to contact you. We will provide return instructions. Requesting instructions does not restrict the exercise of this right.

You can also start a return or cancellation request from your customer account: sign in, open the order and select the available option to request a return or cancellation.

After notifying us of your withdrawal, you must return the product without undue delay and no later than 14 calendar days after notification. We will refund the applicable payments, including standard delivery costs, without undue delay and no later than 14 calendar days after you notify us of your withdrawal, using the same payment method unless expressly agreed otherwise, at no cost to you. We will not refund the additional charge for a delivery method more expensive than the least expensive standard delivery option. Unless we have offered to collect the product, we may withhold the refund until we receive it or you provide proof of return, whichever happens first. For returns due to withdrawal or a change of mind, the customer arranges and pays the direct return shipping costs. This condition does not apply to damage, an incorrect product or lack of conformity; the corresponding statutory rights remain unaffected.

Receipt and inspection. When we receive the product, we will inspect its condition, accessories and included documentation. If there is no reduction in value legally attributable to the consumer, the product price will be refunded in full, without a penalty for opening the box or a seal. Inspection will not extend statutory deadlines or allow us to withhold a refund when proof of return has already been provided under the terms described above.

Packaging, seals and product condition. We recommend keeping the original packaging, accessories and documentation and adequately protecting the product for return. Opening the packaging or a seal does not in itself remove the statutory right of withdrawal. The consumer is only liable for a reduction in value caused by handling beyond what is necessary to establish the nature, characteristics or functioning of the product, under Article 108.2 of Royal Legislative Decree 1/2007. Any reduction in value will be assessed and justified individually; no penalty or fixed percentage will be applied simply because a seal has been opened. This provision does not restrict statutory rights relating to a defective product or lack of conformity.

If the product arrives damaged, does not match the order or lacks conformity, email us at the same address with the order number and a description of the problem. Your statutory warranty and conformity rights are not restricted by this policy.

The terms applicable to a business-to-business transaction will be communicated before the order is finalised, without affecting any mandatory rights of the buyer.